Returns & Refunds

1. Return Window

You may return a piece within 14 days of delivery for a full refund, provided it is unused, undamaged, and in its original packaging.

2. Damaged or Incorrect Items

If a piece arrives damaged or does not match the order, contact support within 7 days of delivery with photos. We will arrange a replacement or refund, including return shipping costs.

3. How to Start a Return

Request a return from the Contact page, quoting your order number and the reason. We will confirm the return address and any instructions within 2 business days.

4. Refunds

Refunds are issued to the original payment method within 5–10 business days of the returned piece being received and inspected.

5. Exceptions

Custom, personalised, or commissioned pieces cannot be returned unless faulty. This does not affect your statutory rights.